• Provide data conversions, customer service and support, and technical support for digital publishing of online directories. Heavily use SSMS/SQL for data analysis, mapping, reporting, and converting customer data for upload into our proprietary system.• Provide project management in the form of direct client contact in all aspects of a conversion project, including data and requirements gathering, conversion, implementation, support, issue tracking and resolution.• Implement conversion process improvements for improved efficiency and quality control.