—Responsible for managing and mentoring a 12-person production team for multiple restoration rescue needs. This includes but is not limited to, emergency service response, structural drying and mitigation, verified equipment-enabled moisture mapping and progression, associated demolition, post-fire cleaning (contents and structure), biohazard and trauma cleanup, mold remediation when required, some minor repair/reconstruction work. All standards must be IICRC compliant.—Duties also include workflow management, training and mobilizing technicians and crew chiefs, localized software management and use, client management, customer service, general marketing needs, ensuring compliance to corporate partnerships and franchising agreements, warehouse and inventory management, and specific emphasis on providing a culture of excellent customer service and building industry relationships.