• Oversaw the daily operations of an award-winning retail art studio.
• Developed and managed marketing spend, enabling 20% year-over-year sales growth.
• Organized and led special group events, including charity functions, school activities, and team-building sessions, guaranteeing an enjoyable and well-structured experience for groups ranging from 30 to 200+ customers.
• Trained and managed a staff of 10+ people, ensuring that they consistently provided excellent customer service.