• Managed staff of 15 employees in the Customer Service and Personal Banking Department.
• One of five key employees involved in core processor conversion. Responsible for converting all Retail Banking Products; new account platform software, debit card program, voice response unit and EFT transactions.
• Responsible for cost control through vendor negotiations and evaluation.
• Liaison with core processor and other key vendors.
• Handled phone call and in person customer inquiries about accounts and general banking needs.
• Facilitated the opening, closing and maintenance of accounts; individual, joint, trust, estate, and commercial.
• Performed underwriting on all types of consumer loans.
• Reviewed and approved all Consumer Lending product loan applications.
• Led efforts in creating, implementing and updating policies and procedures on newer regulations: Patriot Act, Bank Secrecy Act, Identity Theft Red Flag Prevention and Disaster Recovery.
• Reviewed Bank Secrecy Act spreadsheets from all departments on a monthly basis, filed necessary SARs, approved CTRs and completed Enhanced Due Diligence on questionable transactions / account holders.
• Monitor Identity Theft Red Flag program and implement changes.
• Reviewed all Regulation E disputes and completed research on validity of claims.
• Interfaced with third party and external auditors during and after exams.
• Created training manual for Personal Bankers.
• Organized and conducted annual security training for bank employees
• Conducted training sessions on compliance related issues and changes, new products, sales and refreshers on current bank product set for all bank employees