Managed daily day to day Operations within interoffice Project Managers, Field Managers and company field force of over 23,000 representatives
Planned, prepared and devised work schedules, according to budgets and workload
Instrumental in managing and responsible for reducing overhead and field operating expenses to reduce operating expenses for overall company cost savings
Managed current client base and develop strategies for new large volume and profitable accounts.
Negotiated contracts, scope of work, and terms with all current and new client base
Developed and improved procedures to meet and exceed customer/client expectations
Prepared, maintained reports and records, such as budgets and operational
Interacted with clients and collaborating with key members of internal company team members to ensure development and implementation of new projects and initiatives
Generated repetitive business and referrals through client base
Planned, prepared and devised work schedules according to scope of work provided by client requirements
Communicated all project details and any required reporting from the project plan to MSG executive management, client, and assigned MSG staff
Developed training and audit programs to support assigned projects
Identified and addressed weaknesses in project managers or field personnel and took the appropriate action (training, reassigning, or replacing personnel as needed)