Provided specialized administrative and phone support for Human Resources. Managed incoming phone calls, general HR emails, and incoming and outgoing mail. Resolved employee inquiries across all HR functional groups. Followed appropriate escalation points and responded to routine questions on human resources policies and procedures. Provided employee verification letters when appropriate. Executed inbox tasks in accordance with standard operating procedures, including data-entry transactions. Actively audits Human Recourses Information Systems software data for accuracy, researches and resolves discrepancies, and recommends changes to processes to improve efficiency and data accuracy.
• Proactively communicated service status, acted as escalation point of service issues, proactively facilitating communication
• Built and maintained strong, long-lasting client relationships through regularly scheduled proactive and strategic meetings
• Evaluated company accounts for all records, ensured a collaborative relationship with all internal and external stakeholders
• Maintained updated knowledge of state and federal regulations and laws; including FMLA, HIPAA, ADA, and FEHA
• Documented activities, cases, and other timely information in company technologies for benefits compliance and policy
• Researched and analyzed organizational data pertaining to benefits, observed company concepts, practices, and procedures