Responsible for the IT and Telecommunications strategic and tactical direction. Establish solid relationships with business units, promote corporate and departmental culture, and reduce repair times of technical problems, and development cycles. Design and support of the IT infrastructure, telephony and business applications, vendor relations, and I.T. customer service. Upgraded the IT Infrastructure to support Windows Servers hosting core business applications, decision support, and WEB applications. Redesigned the Call Center for more efficiency. Directed a large scale project to rewrite the legacy ERP system in .NET on a SQL server. The ERP system consisted of Scheduling, Eligibility, Claims Processing, Medical Billing, Medical Records, Collections, and Lien processing. Upgraded and configured routers, firewalls, operating systems, Microsoft Exchange systems, SQL servers, disk storage systems, Citrix servers, automated fax systems, backup systems, virus protection systems, performed telephone adds/moves/changes, and programmed reports. Developed a Disaster Recovery Plan. Developed SOPs, User Documentation, Policies & Procedures, Service Level Agreements, and KPIs.