TAG Mobile is US wireless service provider (MVNO) that employs new and innovative technology to provide competitively priced service plans to extend the Lifeline credit to qualified participants.Hired for General Manager-level role, one of four leaders reporting directly to the CEO and owner. Provided strategic vision and leadership for all end-to-end internal business operations including product development, customer service, training & development, quality assurance, finance, workforce management and IT support teams in a rapidly growing wireless telephone service organization.Achievements:• Created and launched web-based prepaid mobile phone product for TAG Mobile within 60 days of hire date.• Identified opportunities and improved revenue assurance reporting practices within 60 days of hire, resulting in $1.44 million additional revenue capture.• Initialized self-service kiosk platform and retail channel product within 90 days of hire date.• Spearheaded comprehensive Training and Quality Assurance programs to provide initial training, ongoing employee development and support within 6 months of hire date.• Implemented Executive leadership initiatives including quarterly business review updates and strategic management practices.