TrachMar is focused on service and quality.
We offer our clients a fully integrated suite of services designed for efficiency, quality, and value. Each of our services can be used independently or combined to provide a comprehensive and strategic solution for your business needs.
TrachMar can be your one-stop business solution for all your customer services, marketing campaigns, help desk and customer support, outbound/inbound calls, print, mail, distribution and more.
TrachMar offers every type of communication channel commonly used in the modern contact center: live voice, interactive voice response, chat, email, strategic outsourcing, customer care, custom, telephony, customer relationship management (CRM), process mapping, agent training, leadership training, quality assurance, sales, and market research across a broad array of verticals, including healthcare, state and local government.
We have developed long-term relationships with clients in the following markets: State & Local Government, Health Care, Transportation, Technology, and Financial Services
Headquartered in Austin Texas with a satellite office in Pittsburgh Pennsylvania. TrachMar is a minority, women and disabled veteran owned business, nationally certified through WBENC and NMSDC.
TrachMar has also meet the requirements for State specific certifications:
• Historically Underutilized Business (HUB) certified through the State of Texas
• Minority-Owned, Women-Owned, and Disadvantaged-Owned Business Enterprise (MBE|WBE|DBE)
certified through the City of Austin
• DBE certified through State of Pennsylvania Department of Transportation
• WMBE certified through the Business Enterprise Program (BEP) with State of Illinois
• WBE certified through The Governor's Office of Diversity Business Enterprise for the State of Tennessee
• DBE certified through the State of Virginia Department of Small Business and Supplier