Leadership + Management:• Guided a team of 340+ automotive professionals, creating a collaborative atmosphere that translated into elevated customer satisfaction, BMW loyalty and exceeded dealership and BMW North America goals.• Orchestrated coordination among sales, service, and finance departments, creating a unified approach to exceed customer expectations.• Expanded the service team from 4 service advisors and 11 technicians to 12 advisors and 50 technicians within a span of 2 years.Sales, Customer Relations and Awards:• Achieved 3 consecutive years of BMW North America “Center of Excellence” awards in 2010, 2011, and 2012, the highest honor for outstanding customer satisfaction and operational performance.• Pioneered customer campaigns, contributing to a large upswing in annual revenue while prioritizing personalized service.Planning and Marketing:• Deeply engaged in the planning, construction, design, and multifaceted aspects of the largest BMW dealership in the United States, overseeing the entire process from inception to completion.• Collaborated with departments to develop and launch successful promotional events, leveraging strategic partnerships and creative initiatives to drive sales and foster customer loyalty within the dealership’s market.• Utilized innovative digital marketing strategies, including social media promotions and email campaigns, to enhance brand visibility and engage potential customers in the highly competitive automotive sector.Financial Management:• Spearheaded budget management efforts, significantly reducing overhead costs without compromising on the quality of service.• Implemented innovative BMW inventory management strategies, ensuring well-stocked inventory levels while minimizing carrying costs.Automotive Compliance and Regulations:• Maintained a vigilant approach to BMW and automotive industry trends, regulations, and ethical standards, ensuring the dealership’s unwavering commitment to customer trust.