•Directed funeral, memorial and graveside services.•Conducted non-guaranteed pre-arrangements using pre-need bank accounts, annuities, and insurances. •Served at-need families: arranging funeral, memorial, and graveside services: ordering casket/urn, vault, cemetery openings, arranging cremations and contacting clergy. •Performed close to 90% of the funeral homes embalming.•Responsible for other preparations of the body (dressing, casket, and cosmetology) •Contacted and arranged part time funeral help.•Completed death certificates, permits, obituaries, and necessary paperwork relating to the funeral business.