Project Management
-Led PM/BA and supported QA for multiple custom development projects simultaneously
-Led implementation and administration of Agile Project PM system (Axosoft Ontime)
-Designed Q&A process to distill Agile methodology into conversational interaction
-Translated 100’s of specification/feature requests into clear, estimated User Stories
-Organized and participated in Scrum Meetings, Sprint Reviews, Backlog Refinement, etc
-Supported Product Backlog prioritization, pro-actively balancing demands with resources
-Managed project lifecycle communications through Progress Reports, Burndown Charts, etc
Business Analysis/Business Intelligence
-Designed Q&A process to distill approach to Analytics/BI into conversational interaction
-Consistently managed multiple Analytic/BI initiatives in parallel, coordinating with end-users
-Built foundation for Business Intelligence structure for 3 Company Divisions (Crystal Reports)
-Provided recurring analyses to Ownership to identify/recommend business solutions
Process Management
-Designed and implemented processes to gather and manage Quality Testing data that led to
significant reduction in Customer Service issues