• Responsible for the daily operation of a 12-employee, sales and technical services organization.• Provided all aspects of daily business and operations administration including personnel performance management, facility maintenance and communications/IT systems operation.• Managed the relocation of the business from its original location to a new, modern facility • Guided the implementation of several new business systems, which when combined, provided improved efficiency and streamlined the Company’s business through-put.• Designed quarterly performance assessment program for all personnel, intended to elevate individual development and subsequently, improve overall Company performance.• Provided customer-facing sales-engineering support for sales teams, providing A/V presentation, conferencing and collaboration solutions for all forms of corporate, military, government and higher education customers.• Served as the principal technical subject-matter expert for all solution offerings including visual collaboration, distance learning, unified communications, and audio and acoustic system design.• Drove the technical advancement of sales and operations staff with an aggressive training program, leveraging both internal and external training resources.• Implemented improved policies, processes and procedures and implemented detailed sales and operational tools as well as P&L, budget management and business analytics which increased the accuracy and efficiency of the pre and post-sale project lifecycle with particular emphasis on documentation consistency and completeness.• Maintained the quoting management application and CSM database with particular focus on ensuring the accuracy of A/V system design standards.