Since 1997, Housing HQ has provided nationwide 24-hour emergency ALE relocation service for the insurance industry. We specialize in quickly placing families into hotels and affordable, fully-furnished, temporary housing after they have experienced an insured incident that makes their homes unlivable. Every year Housing HQ assists thousands of families in finding temporary ALE housing. As a result of this experience, we understand the terrible ordeal they’re going through and the difficulties of their situation—home and possessions destroyed, and often no ID, cash or credit cards available. Working with the family, we’ll make sure their housing needs are met as quickly and as smoothly as possible. Housing HQ guarantees to: • Call the family within 15 minutes of being contacted • Provide immediate hotel accommodations • Identify at least one suitable housing solution within 24 hours • Be available 24/7/365 to assist where needed Fast Accommodations Our Instant Lodging™ Service will place your policyholder in a local hotel the night of the incident. We typically have a reservation fully confirmed within 30 minutes, so the family can be settled into their room within the hour. Pre-Negotiated Rates Thanks to our relationship with preferred hotel chains across the country, we can provide your customers with a room that same night, often with a kitchenette. And because we have pre-negotiated rates, the costs are usually discounted, saving you money in the process. We will even find housing that accommodates pets, eliminating the need to pay additional boarding fees while allowing four-legged friends to remain with their families. Helping the Family Within 15 minutes of your contacting us and approving the hotel budget, we’ll be in touch with the policyholder to explain our process. We’ll handle check-in and payment of the room and tax. We even coordinate with the hotel so the policyholder may not need to present ID and credit card.