•Prepared, processed, and tracked all aspects of new business applications, underwriting documentation, policy delivery requirements; and resolved in force policy servicing issues for life insurance, long-term care, investment accounts, Retirement accounts, and group disability plans.
• Created, submitted and monitored all communications with the public for federal, state and company regulatory compliance.
•Maintained compliance related logs, reports, literature, applications, forms, prospectuses, staff licensing, Outside Business Activities, and professional membership files
•Managed all aspects of payroll and HR related items such as personnel records, new hire reporting and training, and conducting performance evaluations for all staff
•Managed a team of 4