Trained and developed the sales and marketing staff. Monitored and coached the sales staff. Ensured that all customer data was updated and all administrative support tasks were completed. Oversaw the Accounts Receivables. Worked one on one with adjusters and homeowners. Assisted with all the day to day activities in the office. Assisted production crew on water/fire mitigations, mold remediation's and other services when necessary. Worked in Xactimate to create estimates and bills for fire and water losses. Monitored customer feedback and resolved customer concerns, ensured customers were satisfied and built brand loyalty.