Guided plan participants through distribution and loan processes, educated them about constantly changing rules and regulations, and answered questions in a fast-paced, high volume environment.
Served as the primary point of contact for over 600 partnered accounts by phone, email, and face-to-face.
Processed over 800 disbursement requests for individual account holders on top of a normal workload within six months, generating over $100k in profit.
Prioritized multiple tasks and projects to produce high-quality and timely workflow.
Worked closely and communicated with a variety of clients to ensure participant withdrawals are compliant with IRS and Plan regulations.
Securely handled confidential materials and managed the organization and accuracy of participant data and files.