Promoted to supervise HR office staff and to lead department during absence of Vice President. Worked with senior management to create HR policies and procedures, recruit and train employees, create group benefits database and develop orientation and training programs. Managed leave-of-absence programs and personnel records and administered benefit and pension enrollment and disbursement. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, and new-employee orientation. Revised job descriptions across all levels, covering over 50 different categories. Managed cash balance pension plan and prepared all annual filings including 5500 and annual audits for pension and 403(b) plans. Assisted with union negotiations and worked with union representatives to help solve union labor disputes. Maintained positive partnerships with insurance broker and representatives for medical, dental, flexible spending, life insurance, pension and 403(b) accounts.